📋 Cancelación and Reembolso Policy

DERECHOS DEL CONSUMIDOR – DESISTIMIENTO – CONDICIONES DE CANCELACIÓN Y DEVOLUCIÓN

GENERAL

SI EL PRECIO DEL PRODUCTO ADQUIRIDO NO ES PAGADO

If el Comprador does not pay the price of the purchased product or cancels it in the bank records, el Vendedor's obligation to deliver the product ends.

COMPRAS REALIZADAS CON USO NO AUTORIZADO DE TARJETA DE CRÉDITO

After the product is delivered, if it is determined that the tarjeta de crédito to which the buyer has paid is used unfairly by unauthorized persons and the price of the sold product is not paid to the Seller by the relevant bank or financial institution, the Buyer shall return the product subject to the contract within 3 days at the SELLER's expense. It must be returned to the SELLER.

SI EL PRODUCTO NO PUEDE SER ENTREGADO EN EL PLAZO POR RAZONES IMPREVISTAS

If force majeure occurs that the Seller cannot foresee and the product cannot be delivered on time, the Buyer is notified. The buyer may request the cancelación of the order, the replacement of the product with a similar product or the delay of delivery until the obstacle is removed.

If the buyer cancels the order; If he has made the payment in cash, this fee será paid to him in cash within 14 days from the date of cancelación. If the buyer has made the payment by tarjeta de crédito and cancels it, the product price será returned to the bank within 14 days from this cancelación, but it is possible that the bank will transfer it to the buyer's account within 2-3 weeks.

OBLIGACIÓN DEL COMPRADOR DE VERIFICAR EL PRODUCTO

The buyer will inspect the contracted goods/services before receiving them; dented, broken, torn packaging, etc. damaged and defective goods / services will not be received from the cargo company. The received goods/services será deemed to be undamaged and intact. The BUYER has to carefully protect the goods/services after delivery. If el derecho of withdrawal is to be used, the goods/services should not be used. Invoice must be returned along with the product.

DERECHO DE DESISTIMIENTO

BUYER; Within 14 (fourteen) days from the date of delivery of the purchased product to himself or to the person/organization at the address indicated, he can use his derecho a withdraw from the contract by rejecting the goods without taking any legal or criminal responsibility and without giving any reason, provided that he notifies the SELLER via the información de contacto below.

DURACIÓN DEL DERECHO DE DESISTIMIENTO

If it is a service purchased by the buyer, this 14-day period starts from the date of signing the contract. Before the expiry of el derecho of withdrawal, el derecho of withdrawal cannot be exercised in service contracts where the performance of the service has started with the approval of the consumer.

The costs arising from the use of el derecho of withdrawal belong to the SELLER.

In order to exercise el derecho of withdrawal, a written notification must be given to the SELLER by registered mail, fax or e-mail dentro de 14 (fourteen) days and the product must not be used dentro de the framework of the provisions of the 'Products for which the Right of Withdrawal cannot be exercised' regulated in this contract.

USO DEL DERECHO DE DESISTIMIENTO

La factura del producto entregado a la 3ª persona o al COMPRADOR (si la factura del producto a devolver es corporativa, debe enviarse junto con la factura de devolución emitida por la institución).

Formulario de devolución. Los productos a devolver deben ser entregados completos y sin daños, junto con la caja, embalaje y accesorios estándar.

CONDICIONES DE DEVOLUCIÓN

The SELLER is obliged to return the total price and the documents that put the BUYER under debt to the BUYER dentro de 10 days at the latest from the receipt of the withdrawal notification and to return the goods dentro de 20 days.

If there is a decrease in the value of the goods due to the fault of the BUYER or if the return becomes impossible, the BUYER is obliged to compensate the damages of the SELLER at the rate of his fault. However, the BUYER no es responsable de the changes and deteriorations that occur due to the proper use of the goods or products dentro de the period of el derecho of withdrawal.

In case of falling below the campaign limit amount set by the SELLER due to the exercise of the right of withdrawal, the discount amount used within the scope of the campaign será cancelled.

PRODUCTOS QUE NO PUEDEN SER DEVUELTOS CON EL DERECHO DE DESISTIMIENTO

Underwear, swimwear and bikini bottoms, make-up materials, disposable products, goods that are in danger of spoiling quickly or that are likely to expire, which are prepared in line with the BUYER's request or clearly personal needs and are not suitable for return, are delivered to the BUYER. Products that are not suitable for return in terms of health and hygiene if their packaging is opened by the BUYER after delivery, products that are mixed with other products after delivery and cannot be separated due to their nature, Goods related to periodicals such as newspapers and magazines, except those provided under the subscription agreement, Instant performance in electronic environment Services provided or intangible goods delivered instantly to the consumer, as well as audio or video recordings, books, digital content, software programs, data recording and data storage devices, computer consumables, cannot be returned as per the Regulation if their packaging ha sido opened by the BUYER.

In addition, before the expiry of the right of withdrawal, it is not possible to exercise the right of withdrawal regarding the services that han sido started with the approval of the consumer, in accordance with the Regulation. In order for cosmetics and personal care products, underwear products, swimwear, bikinis, books, reproducible software and programs, DVD, VCD, CD and cassettes and stationery consumables (toner, cartridge, tape, etc.) to be returned, their packages are unopened, untested, intact and they must be unused.

CASO DE CONSECUENCIAS DIFERIDAS Y LEGALES

The BUYER accepts, declares and undertakes that he/she will pay interest within the framework of the tarjeta de crédito agreement between the cardholder bank and the bank and be liable to the bank in case of default in the case of making the payment transactions with a tarjeta de crédito. In this case, the relevant bank may take legal action; may claim the costs and attorney's fees to arise from the BUYER, and in any case, in the event that the BUYER defaults due to its debt, the BUYER accepts that he will pay the damage and loss suffered by the SELLER due to the delayed performance of the debt.

PAGO Y ENTREGA

Puede realizarlo a cualquiera de nuestras cuentas bancarias (TL) mediante Transferencia Bancaria o EFT (Transferencia Electrónica de Fondos).

With your tarjeta de créditos on our site, you can benefit from online single payment or online installment opportunities for all kinds of tarjeta de créditos. In your online payments, the amount será withdrawn from your tarjeta de crédito at the end of your order.